How we prioritise your repairs
When deciding whether a repair is an emergency or a standard repair, we've highlighted our process here.
Repair responsibilities
We take care of most of the repairs around your home, but there are a few general maintenance tasks that are your responsibility. To make things easier, we've put together a list of who handles what, so you know exactly what to expect.
Take a look at our how to hub
Helpful guidance on all those jobs that are your responsibility to maintain.
Leaseholder repair responsibilities
As a leaseholder, you are responsible for maintaining and repairing everything inside your property. However, there are some exceptions depending on whether you live in an apartment or a house.
Make an adaptation request
If your home doesn't meet your needs and you need to make an adaptation, get in touch and we'll see how we can help.
Make a home improvement request
Find out more about our planned improvement programme, and how you can make improvements to your home.
Repairs and maintenance news and updates
We keep you in the loop about how we look after our homes and communities in Be Mag, our resident magazine. But to make things easier, we’ve also put all the updates here—so you can find everything in one place!
Empowering Tenants: How Our New Void Inspectors Are Shaping Quality Affordable Homes
Read more here
A day in a life of a Property Surveyor
Meet Allan, a dedicated Property Surveyor who's committed to ensuring your safety and comfort at home. He takes us through an exciting day behind the scenes, showcasing the essential work that keeps homes secure and well-maintained.
New void process gives tenants a blank canvas to call home
Voids Specialist Helen is transforming the way we manage empty homes, ensuring new tenants can move into a space that’s ready to make their own.
£1.65m planned improvement programme to enhance affordable homes
Head of Property is excited to announce a £1.65m investment programme designed to improve the quality and safety of your home.
