How we prioritise your repairs
When deciding whether a repair is an emergency or a standard repair, we've highlighted our process here.
Repair responsibilities
We take care of most of the repairs around your home, but there are a few general maintenance tasks that are your responsibility. To make things easier, we've put together a list of who handles what, so you know exactly what to expect.
Take a look at our how to hub
Helpful guidance on all those jobs that are your responsibility to maintain.
Leaseholder repair responsibilities
As a leaseholder, you are responsible for maintaining and repairing everything inside your property. However, there are some exceptions depending on whether you live in an apartment or a house.
Make an adaptation request
If your home doesn't meet your needs and you need to make an adaptation, get in touch and we'll see how we can help.
Make a home improvement request
Find out more about our planned improvement programme, and how you can make improvements to your home.
Repairs and maintenance news and updates
We keep you in the loop about how we look after our homes and communities in Be Mag, our resident magazine. But to make things easier, we’ve also put all the updates here—so you can find everything in one place!
Empowering Tenants: How Our New Void Inspectors Are Shaping Quality Affordable Homes
Read more here
Proposed grass cutting schedule for April
We're pleased to say that our grass-cutting schedule is now back up and running for Spring starting Wednesday 2 April 2025. In April we'll be visiting Bradeley Village, Rowan Village, and West End Village.
Spring Estates update
Our Estates team has been working hard over the winter to refresh and improve your outdoor spaces - just in time for the new grass-cutting season. The team have been removing dead shrubbery and replacing it with fresh blue and plum slate, swapping tired shrub beds for new turf, trimming hedges, pruning to keep everything neat and tidy, and adding new plants to brighten up your surroundings. Some of the work is still ongoing, including fence improvements, which will continue throughout the year.
Keeping communal areas clear: It’s for your safety
Just a quick reminder to please keep communal areas and escape routes clear at all times. This includes spaces outside apartment doors and even the doors themselves. Keeping these areas free of clutter is essential to prevent health and safety risks, including fire hazards, and ensures everyone’s safety in case of an emergency. Thanks for doing your part to keep our building safe for all.
