Meet our new Head of Customer Giles

This month we’re saying a warm welcome to our new Head of Customer Giles, who will be responsible for delivering our new Customer Hub and Neighbourhood model.

Thanks to your feedback, this June we launched our brand-new customer hub and neighbourhood model.

It saw the split of our 3,000+ homes into three new neighbourhoods Wedgwood, Moorcroft, and Gladstone.

The model saw the appointment of nine new Neighbourhood Officers and the expansion of our Customer Advisors to ensure you can get support about anything relating to your housing journey.

Each neighbourhood has a dedicated customer hub located at Bradeley, West End, and Rowan Village offering a space for residents to drop in and speak to staff.

Giles who joins us on 1 August will lead on the delivery of this new approach and will be responsible for making sure the model is focused on your needs and feedback.

Executive Director of Operations, Mary Walker, said: “We’re really excited to have Giles on board and welcome him to Honeycomb Group this summer.”

“In his role, Giles will head up our housing and customer services, implementing our customer-centred strategy across the organisation.

“Rather excitedly, his new role will also oversee our new neighbourhood model and customer hub, which will see us streamline our housing processes and provide more opportunities for our customers to connect with us, whether that’s over a coffee or over the phone.

“It’s an exciting time to join Honeycomb Group, as we have also launched our new five-year corporate plan, Thriving Futures, which will really put our customers at the heart of everything we do.”

(Pictured: Giles at the Honeycomb Group Thriving Futures launch event)

Head of Customer and Neighbourhood, Giles Parkyn, added: “I’m thrilled to join Honeycomb Group. Their mission echoes my own ethos, that everyone deserves a happy home, in an environment where they can not only live, but thrive.

“I attended the Group’s Corporate Plan launch event in July. It gave me a chance to meet my new colleagues, Board members and customers, and gave me a real insight into how the new strategic vision will be delivered across the whole organisation.

“I’m excited to get stuck into the new role, to deliver the best possible service to customers.”

Find out more about our new neighbourhood model and customer hub here