Improving the way we handle your complaints

This month we’re launching our new complaints policy to improve the way we handle customer complaints.

At Staffs Housing we always want to provide the best customer experience. However, we’re human and we know we don’t always get it right.

When this happens, we want you to take reassurance in knowing we have a robust complaints process in place that ensures issues are dealt with in a fair and professional way.

To further our commitment to this, we’ve launched a brand-new complaints policy. The changes will make sure that we can manage complaints well and that we’re performing against standards and best practice.

They will also mean that we’re able to provide you with real-life examples of how we’re listening to you and how your feedback has gone on to make changes to our services to meet your needs.

Alongside the new policy, we’ve updated our complaints webpage, and have introduced a digestible customer complaints leaflet too. They explain how you can make a complaint, compliment, or provide feedback about our services, find out more about the complaints process, and detail how to make a complaint.

We’d now like your feedback on the changes to ensure the process continues to work for you!

To do this, simply visit our new complaints page here and get in touch with complaints@staffshousing.org.uk with your thoughts or feedback about these changes.