Check before you report
Before logging a repair, take a moment to see who’s responsible and how we prioritise different types of repairs.
Repair responsibilities
We take care of most of the repairs around your home, but there are a few general maintenance tasks that are your responsibility. To make things easier, we've put together a list of who handles what, so you know exactly what to expect.
How we prioritise your repairs
When deciding whether a repair is an emergency or a standard repair, we've highlighted our process here.
Leaseholder repair responsibilities
As a leaseholder, you are responsible for maintaining and repairing everything inside your property. However, there are some exceptions depending on whether you live in an apartment or a house.
Report a repair
Fill in the form below and we'll get back to you within one working day.
