Who takes care of what a-z
Aids and adaptations
Maintain any aids or adaptations installed by you
Maintain any aids or adaptations installed or arranged by us
If you need an aid or adaptation making to your home, please let us know by completing this form here.
Bath panels
Replace bath panels if broken by you or a household member
Replace if damaged as part of work or where access to pipework is required
Broken appliance
Responsible to maintain any tenant-owned appliances
Responsible for any appliances provided by us
Bath tiles
N/A
We will replace any cracked or missing tiles around the bath
Bayonet fixings
(connecting your gas cooker to a gas supply)
You are responsible for any bayonet fittings or flexible hoses to allow the connection of your own cooker
Work must be undertaken by a Gas Safe engineer
N/A
Boiler flues
N/A
We will repair any issues immediately
Boilers
N/A
We will repair any issues immediately
Brickwork or pointing
N/A
We will repair if this causes a water ingress, or if brickwork is porous, missing, insecure, or loose
Carbon monoxide detectors
You must ensure they're turned on and regularly tested
We will carry out any repair to resolve issues highlighted by detectors immediately
Carpet or flooring
Provided by and maintained by you the tenant
We will repair or replace any flooring in wetrooms, newly installed bathrooms, newly installed kitchens, and any communal areas
Chimney
N/A
We will repair issues or damage as needed
Central heating
Check thermostat, settings, and credit
Repair as needed
Decking
If installed, gifted, or inherited, it's your responsibility to maintain
If provided by us, we will repair or make safe when needed
Doorbell
Your responsibility to maintain
Any doorbells or alerting systems for tenants with hearing impairments will be replaced or repaired by Staffs Housing
Door numbers
If loose, you will need to re-secure
N/A
Doors
Any damage to doors, door furniture, or missing furniture will be recharged
Broken glazing is your responsibility. Adjustment of doors following new floor coverings is your responsibility. Fire doors must not be altered or adjusted.
We will repair or replace any defective doors
Driveways
Any driveways installed as part of own home improvements are your own responsibility to maintain and repair
We will complete a property inspection to resolve any driveways causing trip or fall hazards and put a fix in place
Electric heating
Follow user instructions and check credit
We'll complete any storage heating repairs
And any air source heat pump repairs
External door batteries
(villages only)
N/A
We'll replace door lock batteries when needed
External lightbulbs
Outside lights on houses and bungalows are your own responsibility to replace
External communal lighting will be repaired
Car park high level lighting will be repaired
Fencing
N/A
We'll repair and make safe any fencing
Fixtures and fittings
It's your responsibility to maintain your own fixtures and fittings, unless damaged during a repair
We'll fit or fix any shower rails in bathrooms
Floorboards
N/A
We'll ensure flooring is secure and replace if a repair can't be done
Fuses and fuse board
N/A
All electrical work is to be completed and repaired by us
Garden overgrown
Responsible to maintain your own private garden
Responsible to maintain any communal gardens
Glazing
Broken glazing caused by household members or by visitors
Window frames and window furniture
Garages
N/A
Tenanted garages will be repaired as needed, empty garages to be made safe
Gas fire replacements
N/A
We will only replace a gas fire with an electrical one
Gates
N/A
Wherever possible, we will repair or make safe any gates
If the gate cannot be repaired, it will be referred back to our property team for an inspection to provide an appropriate solution.
Guttering
N/A
Any gutter damage will be repaired or replaced where a repair is not possible
Handrails (external)
N/A
Handrails will be repaired or replaced where defective or loose
Immersion heaters
N/A
Issues with immersion heaters to be repaired
Lightbulbs
Responsible for replacing internal lightbulbs
Responsible for any outdoor communal lightbulbs
We'll also replace any bulbs in our over 55s independent living villages, or where there any sealed LED units in bathrooms.
Lost or stolen keys
Replace any lost or stolen keys
N/A
Outbuildings
N/A
We’ll undertake repairs as necessary
Painting
It’s your responsibility to manage the decoration of your home
Redecoration will only be completed by us following a leak that is our responsibility
Paths
You are responsible to maintain any paths you have installed as part of your own home improvements
We will maintain any paths to front door, rear door, garden, or permanent outbuildings to prevent trip hazards
Plastering
N/A
We'll repair any issues
Plug chains
Replace any broken plugs or plug chains
We will fix any pop-up plugs installed
Plumbing
You are responsible for any blockages caused by you
Drain unblockers are available at your local DIY store, if this fails to work, contact us, but please note if the blockage has been caused by you, the repair could be recharged back to you.
We are responsible for any plumbing problems
Roof tiles
N/A
We’ll repair any roof tiles that result in a water ingress, or are a health and safety risk
Shelving
You are responsible for maintaining your own shelving
N/A
Showers
N/A
Repairs to be reported and completed
Smoke alarm
Replace batteries and regularly check they work
Install and replace if faulty
Soffits and fascia's
N/A
We will inspect the property and put the appropriate solution in place
Stairs and communal staircases
N/A
We will repair and maintain all stairs to prevent health and safety issues
Steps (external)
N/A
Repaired if cracked, uneven, or damaged
Switches and sockets
N/A
Repairs to be reported and completed
Toilet seat
Tenant to replace if broken
Repairs completed to all village and adapted bathrooms
TV aerials and sockets
Your responsibility to maintain in houses and bungalows
Communal aerials to be maintained and repaired by us
Wetroom drainage and waste
Your responsibility to keep drains clear of hair or blockages. Any blockages caused by you will be recharged
We'll repair issues as needed
Find out more
Take a look at our how to hub
Helpful guidance on all those jobs that are your responsibility to maintain.
How we prioritise your repairs
When deciding whether a repair is an emergency or a standard repair, we've highlighted our process here.
Leaseholder repair responsibilities
As a leaseholder, you are responsible for maintaining and repairing everything inside your property. However, there are some exceptions depending on whether you live in an apartment or a house.
Looking to do something else?
Damp and mould
We're committed to keeping your home free from damp and mould. That's why we've created a proactive approach. If you spot damp and mould in your home it's important you report it to us.
Find out more
Make a home improvement request
Everyone likes to make improvements to their home from time to time, but we need you to let us know and get our approval before you start.
Make an adaptation request
If your home doesn't meet your needs and you need to make an adaptation, get in touch and we'll see how we can help.
Keeping you safe at home
Stay up to date with all the latest health and safety advice and information to help keep you and your loved ones safe at home.
