Meet Allan, a dedicated Property Surveyor who's committed to ensuring your safety and comfort at home. He takes us through an exciting day behind the scenes, showcasing the essential work that keeps homes secure and well-maintained.
6.00am – a bright start for an exciting project
Allan kicks off his day early with a hot brew and a quick check of his calendar. Today, he’s heading to Rowan Village, where an important steel support frame removal is set to take place following a major external repair. After checking emails and gathering his tools, he’s off to the site, ready for the day ahead.
7.00am – setting up for success at Rowan Village
Upon arrival, Allan joins fellow Property Surveyors Wendy and Steve, ensuring all safety measures are in place for the contractors. Together, they discuss how to minimize disruption for residents and ensure safety during the works, including temporarily closing off the car park. A quick meeting with Customer Hub advisor Amanda helps them plan how to keep residents informed and supported.
8.00am – the work begins…
The crane and steel beams arrive, and Allan’s busy managing site logistics to ensure everything runs smoothly. After performing a final PPE check, the contractors begin replacing the old steels with new ones. Allan oversees the process, ensuring safety standards are upheld and thanking residents for their patience.
9am – managing new tasks
While the contractors continue their work, Allan checks his emails for any new assignments or customer complaints. He quickly addresses a maintenance issue raised by a resident, inspecting the damage caused by a recent storm and ensuring repairs are promptly arranged.
10am – handling quotes and updating the system
Allan catches up with his manager, Neil, to review repair quotes and discuss plans for upcoming works. He handles queries from the Neighbourhoods Team, contractors, and residents, logging updates and ensuring clear communication.
11am – Time for a well-deserved break
After a busy morning, Allan enjoys a tasty sausage sandwich at Rowan Village’s café. It’s a chance to catch up with residents and colleagues before diving back into work.
11.30am – customer visit
Allan heads to a different part of the city to meet a tenant for a property inspection. Together, they agree on the necessary repairs, and Allan arranges for the work to be carried out at a later date.
12.30pm – pre-mutual exchange survey
At Staffs Housing we give our tenants the opportunity to exchange properties with another social housing, or council tenants. It means that if their home no longer meets their needs, they can find a suitable alternative and can swap homes.
As part of the housing exchange process, Allan conducts a pre-mutual exchange survey. He inspects the property, noting any required repairs before the tenant swaps homes with another.
2.00pm – back at Rowan Village
Allan returns to Rowan Village to provide on-site support, answer emails, and prepare for upcoming appointments. He hands the site back to Wendy, making sure everything’s in order before leaving for his next stop.
3.00pm – post-work inspection at West End Village
Allan heads to West End Village to complete a post-work inspection, ensuring a recent repair meets the highest standards. After confirming the tenant is satisfied, he heads back to the office for a quick break.
On his way back to his desk, Allan gets asked to support a Customer Advisor with a tenant who was on the phone with questions about upcoming repair work in their home. Allan quickly puts on a headset, speaks with the tenant, and carefully addresses their concerns, ensuring they feel confident and more informed about the process.
4.00pm – progress meeting
Allan meets with Neil to discuss the day's progress and updates on ongoing projects. Together, they review completed tasks and ensure everything is on track.
4.30pm – tackling customer feedback
Allan works alongside the Customer Voice Specialist to address any resident complaints, carefully reviewing feedback and discussing solutions to improve tenant satisfaction.
5.00pm – wrapping up for the day
After a busy and fulfilling day, Allan logs off, reflecting on the flexibility and variety his job offers. No two days are the same, and Allan enjoys the opportunity to work with residents, contractors, and colleagues to deliver a top-notch service.
Allan’s day is a perfect example of how Property Surveyors play a vital role in maintaining safe, comfortable homes for all residents.
