Introducing Moorcroft, Wedgwood, and Gladstone
We’ve split our 3,000+ homes into THREE neighbourhood patches to make sure our staff visit you in your homes and communities more often.
In true potters style we've named them after local pottery makers, Moorcroft, Wedgwood, and Gladstone. Each patch has dedicated Neighbourhood Officers and a customer hub.
The Moorcroft neighbourhood patch covers Bradeley Village, Bradeley, Pitshill, Tunstall, Fegg Hayes, Burslem, Cobridge, Smallthorne, Biddulph, Birches Head, Norton, Milton, and the Sneyd Green areas.
Neighbourhood Officer
Helen
Bradeley Village, Bradeley, Pitshill, and Tunstall.
Neighbourhood Officer
Suzie
Fegg Hayes, Burslem, Cobridge, and Smallthorne.
Neighbourhood Officer
Natalie
Biddulph, Tunstall, Birches Head, Norton, Milton and Sneyd Green.
Moorcroft customer hub
Bradeley Village, Bradeley
If you live in the immediate community, why not drop-in for a chat? We're open Monday-Friday 10am-12pm and 1pm-3pm.
The Wedgwood neighbourhood patch covers West End Village, Stoke, Hartshill, Hanley, Etruria, Shelton, Newcastle, Silverdale, Chesterton, Crackley, Talke, Kidsgrove, Goldenhill, Porthill, Wolstanton, Basford, and Cheshire.
Neighbourhood Officer
Mandy
West End Village, Stoke, Hartshill, Hanley, Shelton, and Etruria.
Neighbourhood Officer
Michelle
Newcastle, Silverdale, Chesterton and Crackley.
Neighbourhood Officer
Kerry
Wolstanton, Kidsgrove, Talke Pits, Goldenhill, Porthill, Basford, and Cheshire East.
Wedgwood customer hub
West End Village, Stoke
If you live in the immediate community, why not drop-in for a chat? We're open Monday-Friday 10am-12pm and 1pm-3pm.
The Gladstone neighbourhood patch covers Longton, Fenton, Meir, Normacot, Abbey Hulton, Bentilee, Stone, Stafford, Leek, Cheadle, and Cheddleton areas.
Neighbourhood Officer
Sharon
Longton, Fenton, and Meir.
Neighbourhood Officer
Olivia
Normacot, Stone, Stafford, Abbey Hulton, and Bentilee.
Neighbourhood Officer
Vicki
Leek, Cheadle, and Cheddleton.
Gladstone customer hub
Rowan Village, Meir
If you live in the immediate community, why not drop-in for a chat? We're open Monday-Friday 10am-12pm and 1pm-3pm.
Neighbourhood Manager
Danielle
Danielle manages our nine Neighbourhood Officers who support you with your property journey.
Village Neighbourhood Manager
Julie
Julie works closely with our Catering Teams, Cleaners, Customer Advisors, Neighbourhood Officers, and volunteers to ensure the day to day running of our independent living villages.
Customer Hub Manager
John
John manages our team of Customer Advisors who work from our customer hubs and head office.
Our original customer hub!
308 London Road, Stoke, ST4 5AB
Visit our head office and speak to our Customer Hub team.
Open Monday-Friday, 9am-5pm.
